CUSTOMER SERVICE REPRESENTATIVE (CSR)
Location: Samosir Island, Lake Toba, Sumut, Indonesia
Zoé's Paradise Waterfront Hotel is a charming boutique hotel with 17 guest rooms, located on the shores of Samosir Island in Indonesia, offering a picturesque setting with stunning nature and a relaxed atmosphere.
The Customer Service Representative works closely with guests, staff and various departments to ensure that all concerns, inquiries and issues are dealt with in a professional and efficient manner.
As our Customer Service Representative you ensuring that our guests enjoy a warm service and a pleasant experience during their stay.
"WE CAN DO IT!" is your natural basic attitude and you can inspire people with your charisma!
That's what we're looking for:
If you have a strong ability to offer a warm welcome while smoothly coordinating organizational operations, we warmly invite you to become part of our team.
Individual tasks:
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Greeting / Welcoming guests in a friendly and professional way
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Providing information about hotel facilities, services, restaurant hours and other relevant information.
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Answering phone calls, emails, whats apps etc. and personal inquiries from guests.
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Resolving guest complaints and issues in a courteous and expeditious manner to ensure guest satisfaction.
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Assistance with reservations, changes and cancellations of rooms.
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Promote the hotel through social media presence and other marketing channels.
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Coordinating with other departments to accommodate special guest requests such as floral arrangements, special occasions or transportation.
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Assistance with the check-out process, including billing and answering billing questions.
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Gathering guest feedback and identifying trends to identify continuous improvements in customer service.
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Conducting guest surveys and analyzing the results to assess service quality.
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Compliance with hotel policies and procedures and quality standards.
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And other tasks depending on the season and projects
Education: University degree in the hotel industry or business administration
Essential:
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Completed training in the hotel or hospitality industry or comparable experience.
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Excellent knowledge of spoken and written English (multilingual skills are an advantage).
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Excellent communication and interpersonal skills.
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Ability to remain calm and professional in stressful situations.
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Knowledge of hotel reservation systems, MS Office (including Excel) and Canva.
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Service oriented thinking and positive attitude.
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teamwork and cooperation.
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A car driving license would be appreciated
Salary: 3-4 M upon completion of all required points plus success bonus & meals and accommodation
Superior position: owner
Our boutique hotel offers you an inspiring working environment and the opportunity to work in a charming and unique ambience further 3 healthy and tasty meals daily & accommodation in shared rooms.
If you are ready to take on this exciting challenge and play a key role in our hotel, we look forward to meeting you.
Please send your complete application documents with CV, cover letter and references to: Miss Melanie
Subject of the email: Application - Customer Service
Note: Please only contact us, if you think you meet the conditions.