Zoé's Paradise Waterfront Hotel has 11 full-time employees. All are Batak from Tuktuk or the surrounding villages and some from Siantar. They are all very friendly and helpful, have a sense of humor and create moments of wellbeing. It makes a big difference when they do ordinary things with a lot of heart energy - a philosophy that has made our small hotel successful.
If you read our reviews, you will notice that our employees are usually highly praised. I am grateful that we have very good staff. That is not for granted in Sumatra. It was not the training that was important for me, but the character and spirit of the employees and the willingness to want to learn new things in a quality that was unusual for Samosir. So we trained the staff until they could perceive what is important for me as a Swiss owner. We have also abolished hierarchical thinking and made employees realize that even small things are of great importance in our hotel.
Our management philosophy is different than in most hotels. After a short time, our employees understood that every position is extremely important and that there are no better or worse jobs, just different requirements. Everyone does what is important and necessary. Our manager also helps everywhere and is a real role model for the employees.
I am totally convinced that the quality of work depends on how valuable an employee feels and we act accordingly. Our employees also understand that I as a Swiss, see many things differently than an Indonesian owner might and that everything has to be done with a sense.
Our employees work in two shifts and their working time is usually 8.5 hours a day, ecept in high seansons.
I hope that our staff will convince you too.
This is Zoé, the daughter of the hotel owners. One afternoon, the hotel was still under construction, Zoé thoughtfully said:
"Oh, it's so beautiful here by the lake.
I feel like I'm in paradise!"
This why her parents named the hotel:
ZOÉ'S PARADISE WATERFRONT HOTEL
Zoé and her mom are currently in Switzerland because Zoé wants to go to school in Switzerland.