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Position:  Management Assistant at Zoé's Paradise Waterfront Hotel

Reports to: Swiss owner or co-owner

Location: Samosir Island, Lake Toba, Sumut, Indonesia

Zoé's Paradise Waterfront Hotel is a charming boutique hotel with 17 guest rooms, located on the shores of Samosir Island in Indonesia, offering a picturesque setting with stunning nature and a relaxed atmosphere.

As our Management Assistant you will support the owners in their daily work and help ensure that the hotel's operations run smoothly. 

Your tasks include, among others:

  • Assisting management with administrative tasks such as preparing reports, managing documents and organizing meetings

  • Coordination of internal and external communication processes, including correspondence with guests, suppliers and other business partners

  • Monitor compliance with hotel standards and policies, including safety and hygiene regulations

  • Support in planning and implementing events and activities in the hotel

  • Collaborate with other hotel departments to ensure all processes run smoothly

  • Assist with human resources management, including creating work schedules and monitoring work hours.


Reception and guest responsibilities:

  • Warmly welcome all guests during check-in and check-out.

  • Provide information about hotel offerings, facilities and services.

  • Engage in friendly conversations with guests, fostering a welcoming atmosphere.

Communication / guest care / advertising:

  • Respond to calls, emails, and in-person guest inquiries courteously and professionally.

  • Handle complaints, requests, and concerns, ensuring timely resolution.

  • Offer information on local attractions, activities, and events to enhance guest experiences.

  • Promote the hotel through social media presence and other marketing channels.

  • And other tasks depending on the season and projects.

Reservations and bookings:

  • Assist guests with room reservations, restaurant bookings, spa appointments, and other hotel offerings.

  • Manage guest inquiries related to event room reservations or special requirements.

  • Obtain guest reviews regularly.


Check-in and check-out process:

  • Ensure a smooth and efficient check-in and check-out process for all guests.

  • Handle payments and issue invoices as needed.


Collaboration with other departments:

  • Collaborate closely with other departments, including housekeeping, restaurant and maintenance, to fulfill guest requests.

  • Forward specific requests or issues to the appropriate departments and follow up on solutions.


Data management and documentation:

  • Capture and maintain guest data and booking information in the hotel management system.

  • Generate reports and logs of guest inquiries and complaints for reference.


Training / development / projects:

  • Participate in training sessions and development programs to continuously enhance customer service skills and knowledge.

  • Undertake additional tasks as required based on the situation.


Qualifications and requirements:

  • The prerequisite is a degree in the hotel industry or business administration as well as several years of professional experience in the hotel industry.



  • Very good economic and sustainable understanding

  • impeccable reputation and resume

  • Sound professional experience in the hotel industry with management experience

  • good manners, friendly demeanor

  • Very good MS Office and social media skills etc.

  • Very good foreign language skills, both written and spoken (English)

  • excellent organizational and negotiating skills as well as experience in internationally managed hotels. Experience with foreign (European) hotel investors / owners would be an advantage.

  • Quality and cost awareness

  • Willingness to work in shifts, including weekends and holidays.

  • Team spirit and the ability to thrive in a fast-paced environment.

  • Knowledge of hotel management systems is advantageous but not mandatory.

Salary: 5 Million basic plus win bonus. This mean, if you achieve the set goals, then you can earn more. It depends on your skills (know how) and activities.


Superior position: co-owner (Mama Zoé, the Swiss owner, is currently in Switzerland)

Our boutique hotel offers you an inspiring working environment and the opportunity to work in a charming and unique ambience further 3 healthy and tasty meals daily.

You'll be part of a dedicated team passionate about providing exceptional service and memorable guest experiences.


If you are ready to take on this exciting challenge and play a key role in our hotel, we look forward to meeting you.

Btw: "WE CAN DO IT!" is your natural basic attitude and you can inspire people with your charisma!

You need all-round expertise in the international hotel industry and noticeable enthusiasm as well as a natural leadership talent based on mutual respect. If you are also someone who actively tackles things yourself, then this position is ideal for you!

Please send your complete application documents with CV, cover letter and references to our hotel owner: Marlen Hämmerli

Subject of the email: Application - Management Assistant

Note: Please only contact us, if you think you meet the conditions. 

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