INFORMATION BY ALPHABET
Air conditioning: We don't provide air conditioning because they not only ensures cool air, but also poses health risks: spread germs, molds and microorganisms that are very harmful to health. Here on Samosir Island, the temperatures are 18/19° at night and 25 to 29° during the day. The weather only gets warmer a few days a year. Please use our stand fan. We hope for understanding. Thank you.
Bathroom: We are an Indonesian hotel and therefore we have a traditional Indonesian wet bathroom but with western toilet, rain shower and washbasin. This means that the floor is completely wet after showering. Indonesians like to splash while showering or washing their colothes on the floor. A totally wet bathroom and a flooded bathroom floor is normal in Indonesia. This is a part of the local culture and is normal in many Indonesian areas. Please understand, that an Indonesian bathroom is different to an European with a shower cabin. Thank you!
Breakfast: Enjoy your complimentary breakfast with a fantastic view over the lake and mountain range
from 7:00 – 10:00 am in the Lakeview Restaurant. Please note the New Normal Hotel Rule: Due to the Covid 19 situation, we don't offer a breakfast buffet.
Check-in/Check-out: The check-in time is 2:00 pm and the check-out time is 12:00 am. Depending on the situation, guests who have booked directly with us can check out later.
Christian island: Please note that our island is traditionally Christian.
If you have another religion, we ask you to respect our Batak culture. Although Indonesia is home to the most Muslims in the world, Islam is not the state religion in Indonesia. We ask for tolerance. All religions and cultures are welcome in our hotel!
Dress code: We kindly ask you to visit our restaurant in decent clothing. It is forbidden to attend breakfast in bathing suits.
Drinking water: All our guests have the opportunity to refill their drinking water bottles for free.
Elevator: Please note that we don't have a lift. Experts advised us not to install an elevator in our hotel, because the nearest service point is in Medan, 5 hours drive one way from our hotel. The safety of our guests is our top priority. Our hotel is therefore only suitable for guests who can climb a few stairs and our staff will help to carry your luggage. We apologize for any inconvenience.
Food: We ask that guests please enjoy any food on their private balcony. Cooking in the rooms is strictly forbidden. The Toba Batak are majority Christian and not restricted to Islamic halal dietary law. Therefore many meals are made of pork but there are also halal dishes, mostly chicken and Toba lake fishes.
The breakfast menu is halal.
Housekeeping: We kindly ask you to hand in your room key at the reception if you want to have your room cleaned. Towels are changed and rooms are cleaned upon request.
Pool towels: Pool towels are provided at the restaurant.
Quiet hours: We ask our guests to please keep sound levels to a minimum between the hours of 10:00 pm and 7:00 am.
Reception: Our reception is open from 6 a.m. to 11 p.m.
Room occupancy: Maximum occupancy in the room is 2 adults and maximum 2 children under the age of 9.
Room keys: Please leave your room keys at the reception desk when leaving the hotel. The charge for misplaced room keys is 200.000 IDR.
Smoking: Guests are welcome to smoke on their private balcony, in the common areas of the hotel and in the restaurant. Thank you for your understanding.
Swimming pool: Please take a shower prior to entering the swimming pool.
Pool towels are provided at the restaurant.
Wifi: Please keep in mind that Samosir has a power outage from time to time (this is usually not noticed because we have our own generator). So if we don't have WiFi, it is not up to us, but to the state electricity supplier PLN.
Don't hesitate to speak to our management team, if something is wrong
or if you have any special requests or questions. Thank you!
Enjoy your time with us at Zoé's Paradise Waterfront Hotel!
The hosts and the team of Zoé's Paradise Waterfront Hotel