HOTEL POLICIES

Bathroom:

We also accommodate Indonesian guests, therefore we have an Indonesian wet bathroom with western toilet, rain shower and washbasin. Indonesians like to splash while showering or washing their colothes on the floor. A totally wet bathroom and a flooded bathroom floor is normal in Indonesia. This is a part of the local culture. Please understand, that an Indonesian bathroom is different to an European with a shower cabin. 

Breakfast:

Breakfast is complimentary and served from 7:00 – 10:00 am in the Lakeview Restaurant.

Check-in/Check-out:

The check-in time is 2:00 pm and the check-out time is 12:00 am. The hotel will make an effort to accommodate guests if sufficient notice is given in advance. Additional charges may apply.

Cancellation:

If cancelled or modified up to 7 days before date of arrival, no fee will be charged.

If cancelled or modified less than 7 days before date of arrival, 100% of the total price of the reservation will be charged. In case of a no-show, the total price of the reservation will be charged.

Elevator:

Experts advised us not to install an elevator in our hotel because the nearest service point is in Medan (5 hours drive one way). 

Food:

We ask that guests please enjoy any food on their private balcony. Cooking in the rooms is strictly forbidden.

Housekeeping:

Towels are changed and rooms are cleaned upon request.

Payment Methods:

We currently accept cash as a method of payment and credit cards. 

Room occupancy:

Maximum occupancy in the room is 2 adults and 2 children under the age of 10.

Room Keys:

Please leave your room keys at the reception desk when leaving the hotel. The charge for misplaced room keys is 200.000 IDR.

Smoking:

Guests are welcome to smoke on their private balcony, in the common areas of the hotel and in the restaurant.

Swimming Pool:

Please take a shower prior to entering the swimming pool. Pool towels are provided at the restaurant. 

Quiet Hours:

We ask our guests to please keep sound levels to a minimum between the hours of 10:00 pm and 7:00 am.

Thank you very much and we wish you a pleasant stay!

Zoé’s Paradise Waterfront Hotel
Jalan Lingkar, Tuktuk, Samosir Island 22395

 

Room Reservation: 
Phone, whats app and line+62 812 6315 2955

e-mail: info@zoesparadise.com

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