FRONT OFFICE MANAGER (FOM)
Position: FOM at Zoé's Paradise Waterfront Hotel
Location: Samosir Island, Lake Toba, Sumut, Indonesia
Zoé's Paradise Waterfront Hotel is a charming boutique hotel with 17 guest rooms, located on the shores of Samosir Island in Indonesia, offering a picturesque setting with stunning nature and a relaxed atmosphere. As our Front Office Manager, you will be responsible for the efficient operation and smooth functioning of the hotel.
Note: We need you as a real support of the team. A personality who leads by example and appreciates the employees and therefore a common, pleasant interaction with each other is a matter of course.
"WE CAN DO IT!" is your natural basic attitude and you can inspire people with your charisma!
You need all-round expertise in the international hotel industry and noticeable enthusiasm as well as a natural leadership talent based on mutual respect. If you are also someone who actively tackles things yourself, then this position is ideal for you!
That's what we're looking for:
We are looking for a dedicated and experienced Front Office Manager who will enrich our boutique hotel with his passion for hospitality and professional demeanor. If you have a strong ability to offer a warm welcome while smoothly coordinating organizational operations, we warmly invite you to become part of our team.
Tasks and responsibilities:
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Welcoming and looking after guests with a friendly and welcoming demeanor.
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Receiving and processing reservations, inquiries and complaints.
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Ensuring a smooth check-in and check-out process.
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Lead and train receptionists to ensure excellent customer service.
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Management of the hotel booking systems and maintenance of the guest database.
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Monitoring and coordination of room allocation as well as cleaning and maintenance work.
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Processing payments, invoicing and preparing reports for management.
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Develop and implement sales and marketing strategies to maximize hotel occupancy
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Collaborate with travel agencies, tour operators, and online booking platforms
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Promote the hotel through social media presence and other marketing channels
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Prepare budgets and monitor the hotel's financial performance and others like daily accounting etc.
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Control costs and expenses
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Generate reports and analyze financial metrics
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Ensuring compliance with hotel policies and procedures.
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Cooperation with other departments to ensure smooth operations, also from an administrative point of view.
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Maintaining adequate inventory for office and guest supplies
Requirements:
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Education in business administration or proven experience in the hotel industry, preferably as a front office manager or in a similar position.
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Excellent communication skills and a professional demeanor.
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Experience in social media marketing etc.
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Ability to lead, motivate and train a team.
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Strong organizational and time management skills.
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Willingness to work flexible hours and shifts, including weekends and holidays.
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Fluent knowledge of English, other languages are an advantage.
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Sound knowledge of hotel booking systems, MS Office and Canva
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Ability to work independently and be proactive.
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Be able to drive a motorbike and if possible also a car.
Salary: 4 Million basic plus win bonus. This mean, if you achieve the set goals, then you can earn up to 6 million. It depends on your skills (know how) and activities.
Superior position: Marlen Hämmerli, owner (currently in Switzerland)
Our boutique hotel offers you an inspiring working environment and the opportunity to work in a charming and unique ambience further 3 healthy and tasty meals daily & accommodation in shared rooms.
You'll be part of a dedicated team passionate about providing exceptional service and memorable guest experiences.
If you are ready to take on this exciting challenge and play a key role in our hotel, we look forward to meeting you.
Please send your complete application documents with CV, cover letter and references to our hotel owner: Marlen Hämmerli
Subject of the email: Application - Front Office Manager
Note: Please only contact us, if you think you meet the conditions.